Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and Canadian statutory holidays.
During launches, restocks, holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing time and shipping/transit time are separate.
Canadian Shipping 🇨🇦
We currently ship throughout Canada.
Available shipping options and estimated delivery times will be displayed at checkout based on your location.
Complimentary Shipping
Enjoy free standard shipping on Canadian orders over $75 CAD, before applicable taxes and after discounts.
Orders below the free-shipping threshold will have shipping calculated at checkout.
Estimated Delivery
Once your order has been processed and transferred to the carrier, delivery times will vary depending on your location and the shipping service selected.
Any delivery estimates displayed at checkout are estimates rather than guaranteed arrival dates, as carrier delays can occasionally occur outside of our control.
Please allow additional time during holidays, severe weather, major sales events, or other carrier disruptions.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number and shipping information.
Please allow some time for tracking information to update after receiving your shipping confirmation.
If your tracking has not updated for an extended period, please contact us at Supportbelovedbeauty@gmail.com and we'll be happy to help you determine the next steps.
Incorrect Shipping Addresses
Please carefully review your shipping information before completing your purchase.
If you notice an error after placing your order, contact us at Supportbelovedbeauty@gmail.com as soon as possible.
We will do our best to update your information before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.
Beloved Beauty is not responsible for orders delivered to an incorrect address provided during checkout.
Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.
Lost or Delayed Packages
Occasionally, carriers experience unexpected delays.
If your package appears significantly delayed, please first review your tracking information for the latest carrier update.
If you believe your package may be lost, contact us at Supportbelovedbeauty@gmail.com with your:
Order number • Full name • Shipping address
We'll review the available tracking information and help determine the appropriate next steps, including initiating a carrier investigation when applicable.
Packages Marked “Delivered”
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking:
- Around your property and any safe delivery locations
- With other members of your household
- With neighbours, concierge, reception, or building management where applicable
- Your community mailbox or parcel locker
- Any delivery photo or instructions provided by the carrier
Sometimes carriers mark packages as delivered shortly before the package physically arrives.
If you still cannot locate your order after checking these areas and allowing a reasonable period for carrier updates, please contact us and we'll help you determine the next steps.
Damaged Orders
We take great care when preparing Beloved Beauty orders, but if your package arrives damaged, please contact us as soon as possible at Supportbelovedbeauty@gmail.com
Please include:
Your order number • A description of the issue • Clear photographs of the damaged product and shipping packaging
Please retain the product and original packaging while we review your request, as additional information may be required for a carrier claim.
Eligible damaged items will be handled according to our applicable refund/replacement policies.
Missing or Incorrect Items
If we've made a mistake while preparing your order, we want to know.
Please contact Supportbelovedbeauty@gmail.com with your order number and details about the missing or incorrect item.
Our team will review the order and work with you to resolve the issue.
Returned-to-Sender Packages
Packages may occasionally be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or another carrier-related issue.
If your package is returned to Beloved Beauty, please contact us.
Additional shipping charges may apply if you request that an order be shipped again where the return resulted from an incorrect address or another circumstance outside Beloved Beauty's control.
International Shipping
Beloved Beauty currently ships within Canada.
We're working toward bringing Beloved Beauty to more women around the world. Join our email community to be among the first to know when international shipping becomes available.
Pre-Orders
If an item is identified as a pre-order, its estimated shipping timeframe will be clearly stated on the product page.
If your order contains both available and pre-order products,
Pre-order shipping dates are estimates and may change due to circumstances related to production or transportation. If a significant delay occurs, we'll communicate available updates with affected customers.
Questions About Your Order?
We're here to help. 🤍
For shipping or order-related questions, please contact:
Beloved Beauty Customer Care
Email: Supportbelovedbeauty@gmail.com
Response Time: within 1–2 business days
Please include your order number whenever possible so we can assist you more quickly.
A Note From Beloved
Every package that leaves us represents more than an order.
It's an opportunity to remind someone that beauty was never meant to determine her worth.
Thank you for allowing Beloved Beauty to become part of your everyday rituals.
With love,
Beloved Beauty